This is a plain-language summary, not the agreement itself. Read the full Rental Agreement before booking — it is the document that actually governs your hire, including its bond, damage-liability, payment-authority and incident clauses.
1. Formation and vehicle
A rental starts only when VARENNI issues confirmation, required funds are received and the final rental agreement is signed. Availability may change before confirmation. A substitute vehicle will only be offered by agreement.
2. Approved drivers and permitted use
Only drivers listed and approved in the agreement may drive. Drivers must comply with their licence conditions and Queensland road laws. The vehicle must not be sub-hired, used unlawfully, overloaded, taken off-road, raced, timed, tested, or used for rideshare or commercial carriage.
Every vehicle must stay within Queensland for the entire rental. Interstate travel is not permitted unless VARENNI approves that specific trip in writing beforehand — this applies to every vehicle in the fleet, budget, luxury and vans alike.
Driving while affected by alcohol, drugs, fatigue or an impairing condition, allowing an unapproved driver, or materially misrepresenting eligibility may remove contractual protections to the extent permitted by law and the final agreement.
Vehicles may carry a GPS or telematics device, used to help locate an overdue or stolen vehicle and to confirm compliance with the Queensland-only and permitted-use terms — not to track your everyday movements.
3. Rental charges, bond and other amounts
The final agreement will specify the rental price, security bond, damage excess, included kilometres and other amounts. You may also be responsible, as lawfully stated in that agreement, for extensions, late return, additional kilometres, fuel or charging shortfall, cleaning beyond reasonable use, tolls, infringements, keys, towing, recovery, administration, overdue-payment interest and damage.
A bond is security, not a fixed cap on responsibility. Before any damage cost is charged or deducted from your bond, you'll be given supporting evidence — such as photos and a repair quote — and a reasonable chance to respond. Any deduction must have a proper contractual and legal basis. You indemnify VARENNI for loss it reasonably suffers as a direct result of your breach or unlawful use of the vehicle, but not for VARENNI's own negligence or a vehicle defect.
4. Care, breakdown, damage and incidents
Inspect the vehicle at handover and ensure the condition report is accurate. Use reasonable care, secure the vehicle and keys, follow warning indicators and contact VARENNI before authorising repairs. Report breakdown, theft, damage, collision or police involvement immediately, obtain relevant details, and cooperate with reasonable incident and insurance processes. If the vehicle is off the road for repair because of damage you're responsible for, a reasonable loss-of-use charge may apply, capped at the repairer's estimated repair time.
5. Return
Return the vehicle at the agreed time and place in the agreed condition. Do not abandon it. Request any extension before the return time; extensions are effective only when approved. A vehicle not returned on time that VARENNI cannot reach you about may be reported to police and recovered at your cost.
6. Australian Consumer Law
Nothing in these website terms excludes a guarantee, right or remedy that cannot lawfully be excluded. VARENNI will not rely on an unfair or misleading term. Queensland law applies, subject to any mandatory law.