1. Unconfirmed requests
You may withdraw an online reservation request at any time before accepting the quote or making payment. A submitted request is not a confirmed booking.
2. Confirmed bookings
The applicable cancellation window, fee or credit will be clearly shown in the quote and final agreement before payment. These can vary for ordinary hires, peak periods, special events, delivery arrangements and costs VARENNI commits specifically for your booking.
No cancellation fee will be added retrospectively if it was not disclosed and agreed. Any non-refundable amount remains subject to rights and remedies that cannot be excluded under Australian Consumer Law.
3. Date, driver and vehicle changes
Ask as early as possible. Changes depend on vehicle availability, eligibility and the costs already incurred. A change is effective only when VARENNI confirms it in writing.
4. Cancellation by VARENNI
If VARENNI cannot supply the confirmed vehicle for a reason not caused by you, we will discuss a suitable alternative, credit or refund consistent with the agreement and applicable consumer law. We may cancel or refuse handover where required for safety, legality, non-payment, identity or licence failure, fraud concerns, material misrepresentation or a serious breach of agreed conditions.
5. How to cancel
Use the contact method in your written quote or booking confirmation and include the booking name, vehicle and dates. Keep the written cancellation confirmation.